David Lloyd Raynes Park

I have had the pleasure of recently becoming a member here at David Lloyd Raynes Park, I was expecting good things, however this place is truly something else! As someone who attends a gym regularly, I can vouch that the gym floor not only has all the equipment you would expect from an elite health club, but it’s got that ambiance you want when training, it flows perfectly. The Spa & classes 11/10 The true standout for me is the service, I have only been a member for 3 weeks, but it just doesn’t feel that way because of how lovely & friendly everyone is. The reception are always smiling and ready to hand me a towel. Superb service when joining from Stacey, got me set up with everything needed and has since kept in contact to make sure I am enjoying my membership.

This club has damaged my mental health instead of improving it! I’m going to tell you what sales people will not tell: 1. SPA. According to a reliable source, they do the cleaning of hot tub ones per month!!!! The rest is the time they just and some chlorine! That is why the tiles are full of grime. 2. Classes. Forget about to get a booking for tennis of classes. They have got 10000 members,so it is almost impossible to book anything. 3. Customer Service. For your money you will be met right at the reception by rude and busy chatting between each other people! And don’t even think to complain about something! You will be told to cancel your subscription,you an ungrateful creature! They gave you such a once in a lifetime amazing opportunity to be a member of this exclusive club! 4. Locker rooms. With 100000 members one family room is not enough for sure. But no worries, they just allow parents with toddlers to use adult’s ones! If you plan to enjoy a peaceful get ready for the day, take a shower-not really! Surprise-surprise! People’s children will literally jump on top of your head and take over the whole space making you want to evacuate ASAP! 5. Swimming Pools. Constantly lessons taken place in indoor pool,so you will enjoy to use only one lane with other people splashing water in your face! Some traffic lights are needed there for sure! If the sun is out and you are running to lie near the outdoor pool-oh well ,it will look lake Victoria train station-all the beds are occupied ,once again,because the club is over loaded with people more it’s capacity!

A club, not a gym for sure. Great equipment and experience, even with the price tag. Lots of options for courts and classes, even though tennis ones get booked up pretty quickly. One thing to look at and improve, alongside to how coaches supervise and curate the matches. Tennis classes are quite good. Spa and gym are really well taken care of.

Was lied to by the sales manager last year, who informed me that DL Raynes Park had invested millions into the club including brand new badminton facilities and dedicated courts. After joining, i realised badminton was on a single shared court and i was competing with 100s of tennis players for court bookings. Finally getting a court 2 weeks later, found that all badminton nets were broken and unplayable. On threatening to cancel my membership, DL management team finally responded and bought some basic nets and added badminton to the app. The storyline above plays out several times over the next 12 months for variety of reasons. DL continuously unable to meet minimal standards to cater for the growing demand for badminton. Members then having to go out of the way to push the reactive DL management on ways to improve. Courts are continuously oversubscribed during the only 2 week nights that badminton is available for, whilst all tennis courts are empty. Court surface remains "dangerous" as quoted by the pro badminton coach on many occasions - causing numerous ankle and knee injuries over the past year. Equipment is still lacking with poor quality nets and no shuttles provided in socials. Lots of members very frustrated and have quit/ready to quit. Including the badminton coach. Spa is lovely though, welldone DL - 1 🌟

Was a member last year - overpriced contracts and repeated exposure to such poorly trained staff in customer service, make the recently refurbished spa with great reformer Pilates classes, just not worth the trouble. It also gets so ridiculously busy that it ends up being an unpleasant experience. All lockers get locked up (seemingly overnight) and the changing rooms are often overflowing with used towels etc. Classes get booked up minutes after release and often on arrival to the class there are spaces! The Farnham branch is much better so perhaps Raynes Park staff could emulate their exemplary staff manner, especially in view of the extortionate prices. Side note: the team who responds to these google reviews does not seem to care about negative feedback as emails are ignored. I’m only writing this review in retrospect, as a warning to prospective members - I would suggest you consider other options unless the staff culture at Raynes Park improves.